Shipping policy

 

We currently ship to U.S. addresses (except Alaska, Hawaii, and Puerto Rico) and Canada (Customers from Canada are obligated to cover any customs duties, taxes, or import tariffs). We strive to provide you with a seamless and reliable shipping experience for your orders. Please review the following guidelines:

 

1. Order Processing:

• Once your order is placed, our dedicated team will begin processing it promptly. Please allow up to 48 hours for order verification, item preparation, and packaging before shipment.
• Please note that orders received on weekends and major holidays will be processed in the following 2 business days. Thank you for your patience and understanding during these periods, as we strive to provide you with the best possible service.

 

2. Shipping Methods:

• We offer ground shipping via USPS and UPS.
• Please note that shipping methods may vary depending on your location and the nature of the products being shipped.

 

3. Shipping Cost:

• USA: Free shipping is available for orders totaling $99 or more (pre-tax and after discounts). Orders below $99 will incur a flat rate shipping fee of $8.95.

 

4. Delivery Times:

• Our standard delivery timeframe is 3-7 business days.
• Delivery times vary depending on the shipping method, the destination address, and other factors beyond our control, such as natural disasters.
• Please note that delivery times are approximate and not guaranteed, as they are subject to unforeseen circumstances or delays caused by the shipping carrier.
• Want your order to arrive sooner? No problem! Email us at chimee.team@gmail.com, we may be able to provide express shipping and help you get them as quickly as possible.

 

5. Order Tracking:

• Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number or a link to track your package.

 

6. Address Accuracy:

• It is essential to provide accurate and complete shipping information, including the recipient’s name, delivery address, and contact details.
• We are not responsible for delays or non-delivery of orders due to incorrect or incomplete address information provided by the customer.

 

7. Stolen & Delayed & Lost Packages:

 

8. Shipping Policies Updates:

• We reserve the right to update or modify our shipping policy at any time, without prior notice.
• Please check our website or contact our customer support team for the most up-to-date shipping information and policies.

 

If you have any additional inquiries or require support concerning our shipping policy, please feel free to contact our friendly customer team. We are dedicated to providing you with a seamless and satisfying shipping experience, and we are always here to assist you.